Gift card rules

SOULZ GIFT CARD RULES

GENERAL PROVISIONS

1. These SOULZ Gift Card Rules (hereinafter referred to as the ‘Rules’) are valid from 4 June 2024.
2. The Rules lay down the terms and conditions as well as the rules for the purchase and use of SOULZ gift cards (hereinafter referred to as the ‘Gift Card’ or ‘Card’).
3. APB APRANGA operates and coordinates the Gift Card distribution programme, whereby natural and legal persons (hereinafter referred to as the ‘Purchaser/Cardholder’) may make a prepayment and receive a virtual Gift Card as proof of that payment, which they may then use to pay for purchases in the online store at www.soulz.lt  and in all physical stores owned by Apranga Group in Lithuania.
4. By purchasing the Gift Card, the Purchaser accepts these Rules. These Rules also apply in full to persons to whom the Purchaser lawfully transfers the Gift Card for use.
5. The Gift Card is a virtual card sent to the e-mail address specified at the time of purchase or a virtual card with an identification number (unique code) printed by the Cardholder that serves as proof of the Cardholder’s prepayment and entitles the Cardholder to use it to pay for goods in the online store at www.soulz.lt and in all physical stores owned by Apranga Group in Lithuania.
6. The Gift Card is reusable, i.e. the amount of money it contains can be used several times in the aforementioned different stores.
7. The following information is indicated on the Gift Card: Card value (denomination), period of validity (date), identification number (in digits, graphic code), other information necessary for the intended use of the Card.

PURCHASE, DENOMINATIONS AND VALIDITY OF GIFT CARDS

8. The Gift Card may only be purchased in the online store at www.soulz.lt.
9. The Card can be paid for by payment card (Visa, Maestro or Mastercard), e-banking, direct bank transfer, Google Pay or Apple Pay.
10. In accordance with the current legislation, no VAT invoice is issued when purchasing the Card. A Gift Card transfer certificate is issued and emailed to the Purchaser together with the Gift Card.
11. The denomination of the Gift Card is custom-selected, to the nearest EUR 1 (one euro). The minimum denomination of the Card is EUR 10, the maximum denomination – EUR 9000.
12. The starting date of validity of the Card is the date of purchase of the Card.
13. The Gift Card is valid for 12 (twelve) months from the date of purchase. Upon expiry of the Card validity period, the Card validity period cannot be renewed and no refund can be made for any unused balance of the Gift Card.
14. If the Card is not used within 12 (twelve) months from the date of issue of the Card, the Card service will be deemed to have been fully provided to the Cardholder, the Card will be cancelled and no refund will be made for any unused Card.

RETURN AND USE OF GIFT CARDS, RETURN OF GOODS, AND RESPONSIBILITY

15. The Card cannot be returned or exchanged for cash. The Card cannot be used to pay for another Card or the Apranga Group Gift Card (physical).
16. There is no limit to the number of purchases that can be made as long as the Card is valid and has a sufficient cash balance. The same Card can be used to make payment in the online store at www.soulz.lt and/or n different physical stores owned by Apranga Group in Lithuania until the Card is used up, but not later than by the expiry of the Card.
17. If the price of the purchase paid for with the Card is less than the amount on the Card, only the amount required to pay for the purchase will be debited from the Card. The remaining unused amount remains on the Card and can be used for subsequent purchases in the online store at www.soulz.lt or in a physical store owned by Apranga Group in Lithuania.
18. If the amount of the purchase paid for with the Gift Card exceeds the amount on the Card, the difference can be paid by payment card (Visa, Maestro or Mastercard), e-banking, direct bank transfer, Google Pay or Apple Pay.
19. By presenting the Card at one of the stores owned by Apranga Group in Lithuania (except for the Inditex chain stores as defined in Point 20 of the Rules), the Cardholder can obtain information about the validity of the Card, unused balance, etc. This information is provided free of charge. When paying with the Card, information about the balance on the Card is also indicated on the cash register receipt.
20. When returning goods that have been fully or partially paid for with the Card at www.soulz.lt, the amount of money paid with the Card will be refunded to the Card, unless the Gift Card has been used to pay for the purchase in a physical store, in which case the corresponding amount will be refunded by issuing a new physical Apranga Group Gift Card. EXCEPTION: when returning goods that have been fully or partially paid for with the Card and that have been purchased in the physical stores of ZARA, Bershka, ZARA HOME, Massimo Dutti, Oysho, Stradivarius or Pull&Bear, the amount of money paid for the returned goods with the Card will be refunded to the Purchaser by providing a voucher of equivalent value for the corresponding brand (e.g. an Oysho voucher if the Card was used to pay in an Oysho store).
21. The store has the right not to accept the Card at the time of checkout if it suspects that the Card is counterfeit.
22. The Cardholder is responsible from the moment of purchase of the Card and ensures that the identification data of the Card (Card value (denomination), date of issue, identification number and other information related to the Card) will not become known to third persons who, by using the identification numbers of another card, could counterfeit the Gift Card, make use of it and/or otherwise harm the Cardholder’s interests. After the sale/presentation of the Card to the Cardholder, the Merchant will no longer be responsible for the security of the Card and the entire responsibility passes on to the Cardholder.
23. If the Cardholder has violated these Rules and/or the laws of the Republic of Lithuania and/or has engaged in any activity that may be deemed to be intentionally detrimental to APB APRANGA or other Cardholders, the Cardholder’s Card may be cancelled and the money may not be refunded, the Cardholder may be denied the sale of new Cards or the provision of information, and the Cardholder may be reported to law enforcement authorities.

MISCELLANEOUS

24. The Rules may be unilaterally amended, announcing thereof in the same manner as these Rules have been announced.
25. Information about the Cards is provided:

25.1. by e-mail: [email protected], by phone: (8-5) 207 8801;

25.2. online: Purchase Rules | Soulz.lt and Gift Cards | Soulz.lt.

26. The Cardholder or any other person concerned has the right to lodge a written claim concerning the improper distribution and servicing of the Cards with APB APRANGA at Ukmergės g. 362, LT-14311, Vilnius, Lithuania, or by e-mail to [email protected]. APB APRANGA will examine the claim within 14 (fourteen) calendar days and provide the person concerned with a reply by post, e-mail or any other agreed means.

PROTECTION OF PERSONAL DATA

27. When purchasing the Soulz Gift Card, the personal data of the Purchaser/Cardholder will be processed by the Data Controller APB APRANGA, company code: 121933274, address: Ukmergės g. 362, Vilnius, e-mail: [email protected], phone: +37052390808. For more information on the processing of personal data for the purpose of purchasing the Gift Card and the exercise of the rights of data subjects, please refer to the privacy notice published on the Soulz website at Privacy Notice | www.soulz.lt. If you have any questions about the processing of your personal data or would like to exercise your rights as the data subject, you can contact the Data Protection Officer by e-mail: [email protected].