Return

You can return your items within 14 days from delivery.  Return is always FREE of charge!

You can return your orders within 14 days from the day you received the parcel. All the labels and packages can‘t be damaged and removed. Swimwear can be returned if hygiene seals has not been removed or damaged. Only underwear cannot be returned.

These are the methods of return:

• to stores*. It is the easiest way to return as you do not need to fill in any documents, you just need to bring items you want to return to the store and show order QR code.

*If you paid for the goods during the delivery of the order, by your e-mail you will receive an email in the mail with a link to the return form where you can enter the bank account to which the money for the goods will be refunded.

• via pick-up terminal. If you have SOULZ account, just go to the order and click "Return" button to complete the refund form(if you paid for the goods at the time of delivery of the order, you must indicate on the return form the bank account to which the money for the goods must be returned). If you are not a registered user, you will find the return link in the "Your order has been dispatched" letter. You will soon receive an SMS with a shipment code and the selected pick-up terminal, to which the goods have to be delivered. Items must be packed in one box and properly sealed. The parcel sticker will be printed by the pick-up terminal.

• via courier. If you have SOULZ account, just go to the order and click "Return" button to complete the return form(if you paid for the goods at the time of delivery of the order, you must indicate on the return form the bank account to which the money for the goods must be returned). If you are not a registered user, you will find the return link in the "Your order has been dispatched" letter. Once you successfully filled out the return form the courier will contact you in 1-2 working days, to arrange a pick-up time. Items must be packed in one box and neatly sealed. The parcel sticker will be delivered by the courier.

AT WHICH STORES CAN I RETURN MY ORDER?

VILNIUS

APRANGOS GALERIJA, PC AKROPOLIS
Ozo g. 25, ph. +370 616 26490
WORKING HOURS
I-VII 10:00 - 21:00

APRANGOS GALERIJA, PC PANORAMA
Saltoniškių g. 9, ph. +370 615 97156
WORKING HOURS
I-VII 10:00 - 21:00

TOM TAILOR, PC OZAS
Ozo g. 18, ph. +370 614 42862
WORKING HOURS
I-VII 10:00 - 21:00

APRANGA, PC PANORAMA
Saltoniškių g. 9, ph. +370 611 52074
WORKING HOURS
I-VII 10:00 - 21:00

KAUNAS

APRANGOS GALERIJA, PC AKROPOLIS
Karaliaus Mindaugo g. 49, ph. +370 615 60432
WORKING HOURS
I-VII 10:00 - 21:00

APRANGOS GALERIJA, PC MEGA
Islandijos g. 32, ph. +370 618 33174
WORKING HOURS
I-VII 10:00 - 21:00

KLAIPĖDA

APRANGOS GALERIJA, PC AKROPOLIS
Taikos g. 61, ph. +370 686 54652
WORKING HOURS
I-VII 10:00 - 21:00

ŠIAULIAI

APRANGOS GALERIJA, PC AKROPOLIS
Aido g. 8, ph. +370 620 51158
WORKING HOURS
I-VII 10:00 - 21:00

PANEVĖŽYS

APRANGOS GALERIJA, PC RYO
Savitiškio g. 61, ph. +370 687 76542
WORKING HOURS
I-VII 10:00 - 21:00

Payment for gift packaging is not refundable.

There are no refunds for delivery, but the customer can always choose option for free in-store delivery.

Exchanges are not possible at the moment.

Cancellation and return of the purchase with a gift card:

In case of cancellation and return of the order, the money will be returned to the same gift card you paid for when ordering, so when purchasing goods with a gift card, please keep it until you are sure that the goods are suitable for you.